Customer Service

We try to process your order as soon as possible, but we are a not-for-profit organisation staffed by volunteers, not a business. If any item you have ordered is out of stock or there are other problems, we will contact you by phone or email as soon as we can and work out what is the best solution for you.

Our aim is to dispatch orders within 5 days and respond to any queries within 72 hours.

We will always be honest when we talk to you – we’re not afraid to say we don’t know but will always do our best to find out.

Payment Options

All our payment processing goes though Paypal. If you have a Paypal account, you should use the email associated with that account when you order something from our shop. Paypal allows you to give credit or debt card details if you do not have a Paypal account.

We never receive or see your card details and this also means that we can’t take any card payments over the phone or by email.

Delivery

At present we only accept orders for shipping to the UK vis our online shop. If you would like something delivered outside the UK, please contact us using the form below and we will see what can be arranged.

UK orders are shipped via Royal Mail and are usually sent second class as this seems as fast as first!

Delivery Charges

£3 per “small order”.

A “small order” is defined as what we can fit in our standard delivery envelope. We can get 2 bags + 3 notepads + 3 postit pads and a few lanyards and a few pens and lots of badges in  so it’s a fair bit that can be ordered.

If you would want what seems likely to be a large order, please contact us using the form below to discuss it with us.

Refunds

We will refund or exchange any items which are faulty. Please contact us immediately using the form below if you have any concerns.